7

Chapter         Test                   Management and Leadership

Part 1 True or False (3 points each)

Directions Place a T for True or an F for False in the Answers column to show whether each of the following statements is true or false. 

Answers

1.

Management functions are usually divided among the owners of a partnership.

1.

2.

All managers devote the same amount of attention and time to each of the management functions.

2.

3.

Executives are the first level of management in a business.

3.

4.

Any employee who plans and organizes his or her work is a manager.

4.

5.

Employees who are not involved in work decisions often will not be especially committed to the work.

5.

6.

An effective manager always finds a way to make decisions with which every employee agrees.

6.

7.

Good leaders understand that they cannot treat all employees alike.

7.

8.

Effective managers try to eliminate informal influence in work groups as there can be only one leader in each group.

8.

9.

Ethical behavior involves all employees, not just a company’s executives and managers.

9.

10.

Ethical companies never engage in competition for business.

 10.

Part 2 Multiple Choice (3 points each)                                         

Directions In the Answers column, write the letter that represents the word, or group of words, that correctly completes the statement or answers the question. 

 11.

LaToya is comparing a number of health insurance plans to offer her employees. Which management function is she MAINLY working on? (a) organizing (b) staffing (c) controlling (d) implementing.

 11.

 12.

A company’s chief operating officer is an example of a(n) (a) contingent worker (b) mid-manager (c) executive (d) supervisor.

 12.

 13.

Supervisors are MAINLY concerned with which management function? (a) implementing (b) staffing (c) controlling (d) organizing.

 13.

 14.

Which of the following is NOT a good way to develop leadership skills? (a) participate in organizations and activities (b) never ask for help from coworkers to prove you have the necessary skills (c) observe leaders (d) practice leadership at work

14.

15.

The three elements of ethical decision making involve all of the following except (a) right v. wrong (b) reason (c) impartiality (d) formal v. informal communication.

15.

 16.

The graphic illustration indicating lines of authority, responsibility and accountability are represented on company’s (a) organizational chart (b) cash flow chart (c) model (d) none of the above.

 16.

 17.

No matter how well-liked they are by employees, all managers have (a) expert influence
(b) tactical influence (c) formal influence (d) strategic influence.

 17.

 18.

Ethical behavior must meet all of the following standards EXCEPT (a) it is lawful (b) it makes money (c) it does not harm some while benefiting others (d) it is consistent with company values and policies.

 18.

 19.

Core values (a) describe the reason a business exists (b) are a written description of a business idea (c) tell what a business wants to achieve (d) outline the important principles that guide company decisions.

 19.

 20.

The BEST way leaders can emphasize the importance of ethical behavior is to (a) fire unethical employees (b) write a mission statement (c) always act ethically (d) post motivational signs around the office.

 20.

Part 3 Matching (2 points each)

Directions In the Answers column match the following terms with their definition.

Answers

 21.

A management style best to use when the work is routine with few new changes, and employees are experienced.

 21.

 22.

Involves analyzing information, setting goals, and making decisions about what needs to be done.

 22.

 23.

Determining how well the business is accomplishing its goals.

 23.

 24.

A manager who is willing to make unpopular decisions is showing this leadership characteristic.

 24.

25.

Identifying and arranging the work and resources needed to achieve company goals.

 25.

 26.

A manager who makes decisions carefully is showing this leadership characteristic.

 26.

 27.

Includes all the activities involved in obtaining, preparing, and compensating employees.

 27.

 28.

A management style best to use when working under tight time pressures or when employees are new/inexperienced.

 28.

 29.

A manager who follows through on commitments is showing this leadership characteristic.

 29.

 30.

Directing and leading people to accomplish the planned work of the organization.

 30.

Part 4 Fill in the Blank (4 points each)

Directions Using the Word Bank, fill in the word or phrase that best completes each statement.

          Communication                              Leadership                                    Management Style

          Business Ethics                              Management                                 Satisfaction

 31.

The process of accomplishing the goals of an organization by effectively using people and other resources is called _________________________.

 32.

The way a manager treats and involves employees is called ______________________________.

 33.

The ability to motivate individuals and groups to accomplish important goals is called _______________.

 34.

The important human relations skills needed by managers are self-understanding, understanding others, ____________________, team building, and developing job ____________________.

35.

____________________ are the principles of conduct governing an individual or group of employees within in a business.